Refund Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

Returns should be shipped to return address on the package. Please contact us, if you are unable to determine this.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at elaine@mountaingypsystudios.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
No guaranty that an exchange will happen. These are treated on a case by case scenario. Please contact us at elaine@mountaingypsystudios.com to find out more.

Gifts
Please contact us directly if you would like to return a gift. There is no guarantee that your gift can be returned after 30 days from purchase date.

Shipping
To return your product, you should mail the product to return address. Depending on the product this can vary. Please contact us to find out which address it should be shipped too.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions, Concerns, or Comments should be directed to us via email, elaine@mountaingypsystudios.com, or by post at:

Mountain Gypsy Studios

P.O. Box 11678

Bozeman, MT 59719